The Claims Process

0860 101 003     |

Losing a loved one is never easy. We, at TBFS, see ourselves as the helping hand of compassion to see you through a "difficult time". We provide reassurance when you need it most.

The following minimum documentation is necessary for us to proceed with the assessment of a claim. Further documentation may be required in order to finalise a claim:

  • Your claim must be reported within six (6) months from the date of the insured event (death).
  • A Fully completed claim form
  • A certified copy of Claimant's ID
  • A certified copy of Deceased’s ID
  • A certified copy of Death Certificate
  • A certified copy of Marriage Certificate or proof of common law, tribal or customary marriage
  • A certified Copy of the BI1663/DHA1663 document (obtainable from the undertaker or from the doctor who certified the death)
  • Proof of Parentage (In the event of death of a child)

More information that you may find useful...

  • Every accidental or unnatural death claim will require a fully completed police report.
  • For deceased students aged 21 years and older, but not yet 25, confirmation of full time enrolment at the registered educational institution.
  • If there is no beneficiary, a letter of appointment as executor is required, or funeral expenses (up to the benefit amount) can be paid to the Undertaker on receipt of a detailed invoice and written authorization from the claimant.
  • If payment is to a 3rd party bank account, a certified copy of that person’s ID document and a letter from the claimant requesting payment to the nominated 3rd party bank account.
  • All copies must be certified by a Commissioner of Oaths